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Frequently asked questions and answers about the online shop

We are sorry that you want to give up using our service. Sometimes users decide to close their account if they encounter a problem they cannot solve. Before you decide to close your account, we would like to help you solve possible problems with using
If you still want to delete your account in our online shop, you can send us a request to close your account using the contact form or send us an e-mail at [email protected].
If you have forgotten your password, you can easily reset it. If you click on Log in in the header, a login window will appear. There you can click on the linked text “Forgot my password” Then enter your e-mail address and then you will receive a link to reset your password.
No, registration on is free. There are also some datasets, which can be downloaded free of charge. If you purchase a product on our website, you do not have to pay any additional fees, just the cost of purchasing the product.
When you buy a dataset, you do not acquire ownership, but only a limited right of use, which allows you to use the data for private or commercial purposes. The right of use is limited to the natural or legal person of the buyer himself. Selling or sharing the data with third parties in whole or in part is prohibited. When using the datasets, you should make sure that they are used correctly in accordance with the applicable law. The use of e-mail addresses for marketing purposes is only permitted in Germany, among other things, if the recipient has expressly agreed with the sender. Our service does not give such consent (opt-in).
The datasets offered on are based on data that are publicly available on the Internet. With the help of our own developed technology, we have created the data sets ourselves. We have strictly observed the protection of personal data (GDPR) as well as European copyright and usage rights regulations. Should you have noticed any irregularities or errors, we would be pleased if you would inform us.
If the dataset you need is not available in our online shop, you can send us a request. We will add it to the shop if we have it stored or offer you an individual data acquisition. The button below leads to the relevant page. Create data request is an online shop where various datasets can be bought. It mainly concerns address data, company addresses, geo data, company data and polygon data.
After a successful purchase you will receive an invoice by e-mail. Besides, the invoice is available for download under My Account -> Purchase history within an overview of your purchases. In the Invoice column you can download the invoice for each purchase again.
Every purchase is currently made through PayPal payment service provider. With PayPal you can pay by using PayPal account or credit card.
In section My Account -> Invoice data you can change your invoice data. To do so, click the edit icon. If your company is located in another EU country and you have a valid sales tax identification number, you will receive a reverse charge invoice (Reverse Charge).
No, you only purchase the dataset once. You can then download the dataset as many times as you like in any available file format for a period of 3 months at no additional charge.
With the purchase of the data sets, you obtain a limited right of use, which allows you to use the data for private or commercial purposes. However, you cannot resell the purchased datasets in any form. It is prohibited to pass on the datasets in whole or in part to third parties. Such action would violate the right of ownership, copyright and would be inconsistent with the terms of the right to use the datasets belonging to the service
You can download the dataset immediately after a successful purchase. In section My account -> Purchase history, the option to download the purchased dataset will be available for 1 month.
You can download a purchased dataset (whether free or paid) as often as you like and in any of the file formats available. You can do this for a period of 3 months. After this period your purchase will still be displayed, but the dataset will no longer be downloadable.
In order to download the dataset from, you need to have an account in our online shop. You can log in or register during the transaction. After purchasing the datasets (the process of purchasing both free and chargeable datasets looks the same), you can easily download them from your user account. After logging in and clicking in the header in My account, all you need to do is to go to the subpage “Purchase history”. There you will get an overview of all your purchases. In the “Dataset” column you can download the dataset in the desired file format.